For Mac users, the conversation history is not saved to the ExchangeĪccount, but instead is saved locally to the Mac. Optionally, also remove Microsoft Lync History./Users/username/Documents/Microsoft User Data/Microsoft.In your Documents folder, remove the following:./Users/username/Library/Logs/Microsoft-Lync.log./Users/username/Library/Logs/Microsoft-Lync-x.log (This file is present only if you turned on Lync Logging.)./Users/username/Library/Preferences/ByHost/.Remove the following files from your Library folder:.For Mac users, the conversation history is not saved to the Exchange account, but instead is saved locally to the Mac. In the Go to Folder drop-down window, enter Optionally, also remove Microsoft Lync History.Press Command-Shift-g, or from the Go menu, select Go to Folder.Note that macOS hides your Library folder.
To clear out all preferences and other files associated with Lync: It is usually unnecessary to reinstall the application. If other troubleshooting does not solve the problem, it may be necessary to clear all preferences for Lync for Mac and then set it up as if it were a new installation. Back to top Configure preferences and start over